FAQ Overview
Have questions? We have answers.
Here you’ll find details about our services, process, and how we provide value to our clients.
If your question isn’t answered here, please don't hesitate to contact us directly.
Your Questions
Q: What exactly is included in your service fee?
A: Our fee covers our time, expertise, and personalized service. This includes in-depth consultations, market research, vehicle sourcing, negotiation, financing assistance, and the complete handling of all administrative paperwork (insurance, registration, etc.). Our fee is for our dedicated service to you and is separate from the cost of the vehicle, insurance, and official cantonal fees.
Q: Is your service fee really worth it? How much will I actually save?
A: Yes, absolutely. Our clients typically save significantly more than our fee. We save you money in three key ways:
Expert Negotiation: We leverage our market knowledge to negotiate the best possible price on the vehicle, often saving thousands of francs.
Financing & Insurance: We help you find the most competitive leasing, financing, and insurance rates.
VAT & Customs Exemption: For eligible clients, we guide you through this complex process, which can represent a massive saving of over 25% on the vehicle's value.
Q: Are there any hidden costs?
A: No. Transparency is a core value at CARXPAT. Our service fee is agreed upon upfront, and we provide a detailed quote after our initial free consultation. All third-party costs (vehicle price, insurance, official fees) are clearly communicated to you for approval.
Q: How and when do I pay for your services?
A: Our payment structure is straightforward. A portion of the service fee is typically required to initiate the search, with the final balance due upon successful delivery of your vehicle. We will outline the specific terms in our service agreement.
Q: How do I get started with CARXPAT?
A: It’s simple! It all starts with a free, no-obligation consultation. You can fill out the "Get Started" form on our website, call us, or send us a message on WhatsApp. We'll schedule a brief call to understand your needs and explain how we can help.
Q: How long does the entire process take to get a car?
A: The timeline can vary depending on your specific requirements and market availability, but a typical process from our initial consultation to you receiving the keys takes between 2 to 4 weeks. If you have an urgent need, we can often accelerate this process.
Q: Do you only work with specific car brands or dealerships?
A: No, we are completely independent and work with all car brands, both new and used. We access a wide network of trusted dealerships, private sellers, and official importers across Switzerland to find the perfect vehicle that meets your needs and budget. Our loyalty is exclusively to you, our client.
Q: I’ve already found a car I like. Can you still help me?
A: Yes! Our "Essentials" Package is designed for this exact situation. We can step in to inspect the vehicle, negotiate a better price on your behalf, and handle all the administrative paperwork to ensure a secure and hassle-free purchase
Q: Why should I use CARXPAT instead of doing it all myself?
A: In short: to save time, money, and avoid stress. The Swiss car market has unique complexities, and the administrative process can be overwhelming for newcomers. We provide the local expertise to avoid costly mistakes, the negotiation power to secure a better deal, and we handle all the paperwork so you can focus on your new life in Switzerland.
Q: Are you a car dealership? Do you receive commissions from sellers?
A: We are not a car dealership; we are your personal automotive concierge and advocate. Our mission is to represent your best interests at all times. While referral fees from partners are a standard industry practice, our recommendations are based solely on the quality and value they offer you. Our primary goal is always to secure the best overall deal for you.
Q: Who is eligible for the VAT & Customs Duty Exemption?
A: Eligibility is typically granted to individuals with specific diplomatic status (Type B, C, D, E legitimation cards) or employees of certain international organizations and permanent missions. The rules can be complex and vary. As part of our service, we will assess your individual situation and confirm your eligibility.
Q: What geographical areas do you serve?
A: Our primary service area is the Lake Geneva region, including Geneva, Nyon, Lausanne, and the surrounding La Côte area. We can, however, source vehicles from all over Switzerland to find the best possible deal for you.
Q: Can you help me sell my current car when I leave Switzerland?
A: Absolutely. We offer a bespoke service to help you sell or export your vehicle, ensuring you get a fair price and that all the deregistration paperwork is handled correctly.
Q: I only need help with getting a leasing contract. Can you do that?
A: Yes. We can offer this as a tailored service. We leverage our network of financial partners to find and negotiate the best possible leasing terms for your situation. Please contact us for a custom quote.